All Sales and Deposits are Final!
Why is this?
Sorrentino Design Group, LLC is not a “Brick and Mortar Store”, nor a Bank.
All products are ordered in Specifically for the clients particular project and as such all orders are a “Special Order”. Deposit or payment in full is required. Once the deposit/payment is received and the Products are ordered, the Sales Order is not subject to cancellation and any deposits can only apply to the product(s) initially ordered. Of course if the original product is not available, refunds or credits may be given, circumstances permitting as determined by Sorrentino Design Group, LLC.
All new items are covered by the manufactures warranty, not Sorrentino Design Group, LLC. If you have issues with a unit we will help you as much as we can to get it rectified by the particular vendor.